45 phrases · Levels: A1A2B1B2
Il riscaldamento non funziona.
The heating is not working.
Report this immediately to reception, especially in winter. Do not suffer in silence — heating problems can always be fixed.
L'aria condizionata non funziona.
The air conditioning is not working.
A critical complaint in Italian summer heat. Report immediately — a hot room in July is a genuine emergency.
Non c'è acqua calda nella doccia.
There is no hot water in the shower.
Report this immediately to reception. No hot water is a basic failure of service that must be corrected without delay.
Il bagno è intasato.
The bathroom drain is blocked.
Report a blocked drain or toilet immediately. Do not attempt to fix it yourself — contact reception.
La televisione non funziona.
The television is not working.
Report this to reception if the TV is important to you. Staff can usually fix it quickly — often it is just an HDMI or input issue.
C'è troppo rumore. Non riesco a dormire.
There is too much noise. I cannot sleep.
Call reception during the night if noise from other guests or outside is preventing you from sleeping.
La serratura della mia camera non funziona.
The lock on my room is not working.
Report this immediately — a malfunctioning lock is both an inconvenience and a security issue.
Manca la carta igienica.
There is no toilet paper.
Call reception or press the service button. Toilet paper should be replenished daily by housekeeping.
La camera non è stata pulita.
The room has not been cleaned.
If your room is not cleaned by mid-afternoon, call reception to request housekeeping.
La luce del bagno non funziona.
The bathroom light is not working.
Report any non-working lights immediately. In the bathroom, a dark light can be a safety hazard.
La finestra non si chiude.
The window will not close.
Report this immediately, especially if the room is on a lower floor or if it is cold, rainy, or noisy outside.
Ci sono degli insetti nella camera.
There are insects in the room.
Report this to reception. In coastal and rural Italy, mosquitoes, ants, and other insects can be an issue, especially in summer.
Il letto non ha abbastanza coperte.
The bed does not have enough blankets.
Ask for extra bedding if the room is cold or the blankets provided are too thin. Always ask rather than sleeping uncomfortably.
Il materasso è molto scomodo.
The mattress is very uncomfortable.
Mention this at the front desk — an uncomfortable mattress is grounds for requesting a room change.
In camera c'è un cattivo odore.
There is a bad smell in the room.
Report a bad smell at check-in or immediately when you notice it. Do not live with it for days — rooms can be sprayed or changed.
Non c'è acqua in camera.
There is no water in the room.
If taps run dry — sometimes caused by maintenance work or a building-wide issue. Report to reception immediately.
La pressione dell'acqua nella doccia è molto bassa.
The water pressure in the shower is very low.
Report low water pressure to reception. It can sometimes be improved by adjusting valves — a maintenance person can often fix it quickly.
La cassaforte non si apre.
The safe will not open.
If you have locked something important in the safe and cannot open it. Stay calm — hotel staff have a master override.
Il minibar è vuoto.
The minibar is empty.
If the minibar was not stocked before your arrival. Hotels should have it ready for check-in.
L'ascensore non funziona.
The lift is not working.
Report a broken lift, especially if you have heavy luggage or mobility issues. Hotels must assist guests when the lift is out of service.
Il Wi-Fi non funziona in camera.
The Wi-Fi is not working in the room.
One of the most common complaints in modern hotels. Report to reception — they can reset the router or give you a closer access point.
Il rubinetto gocciola tutta la notte.
The tap drips all night.
Report this for your own comfort (the sound can prevent sleep) and as a courtesy to the hotel and environment.
La porta della camera sbatte e fa rumore.
The room door bangs and makes noise.
Report a banging door if it prevents sleep or if the door does not close properly. It is usually a simple hinge or closing mechanism fix.
La camera è troppo calda per dormire.
The room is too hot to sleep.
Report this in any season — overheated rooms can be just as problematic as cold ones, especially in winter when central heating is excessive.
Non c'è il phon in camera.
There is no hairdryer in the room.
Ask at reception if there is no hairdryer in the room. It should be provided at 3-star hotels and above.
La ringhiera del balcone è pericolosa.
The balcony railing is dangerous.
Report any safety issue on a balcony immediately. A loose railing is a serious safety hazard and the hotel must act immediately.
Mancano i prodotti da bagno.
The toiletries are missing.
Ask at reception if toiletries were not provided or were insufficient. Standard hotels provide shampoo, shower gel, and soap as a minimum.
La sveglia telefonica non ha suonato.
The wake-up call did not ring.
Report this if you requested a wake-up call that did not come, especially if it caused you to miss something. Document the failure.
La camera non corrisponde alla descrizione.
The room does not match the description.
When the room you receive is clearly different from what was advertised or promised in the booking.
La camera non è stata pulita correttamente.
The room has not been cleaned properly.
A more precise complaint than simply 'la camera è sporca' — specifying that cleaning was incomplete rather than absent.
La lampada da comodino è rotta.
The bedside lamp is broken.
Report this when you need the bedside lamp for reading or night use. Staff can usually replace the bulb or the whole lamp.
Vorrei cambiare camera.
I would like to change rooms.
When the room has multiple problems that cannot be individually fixed, or when it simply does not meet your expectations.
Le tende non funzionano.
The curtains are not working.
Report broken curtain rails or non-functioning blackout curtains, especially if street lighting or early dawn light affects your sleep.
Il frigorifero non funziona.
The refrigerator is not working.
Report this if you have medicine or food that needs refrigeration. Also report if it is making unusual noises.
Ho bisogno di un cuscino extra.
I need an extra pillow.
A simple request that reception will fulfil immediately, usually within minutes.
La porta del balcone non è a tenuta stagna.
The balcony door is not properly sealed.
When cold air, rain, or street noise enters through the gaps around a balcony door or French window.
Il vicino di stanza fa molto rumore.
The next-door guest is making a lot of noise.
Call reception rather than knocking on the neighbouring room yourself. Let the hotel deal with it professionally.
La tapparella è rotta.
The roller shutter is broken.
Italian rooms often have external roller shutters ('tapparelle') instead of or in addition to curtains. Report a broken one immediately.
Lo sciacquone del WC non funziona.
The toilet flush is not working.
A basic sanitary failure that must be reported immediately and fixed within the hour.
Il telefono di camera non funziona.
The room telephone is not working.
If the in-room telephone does not work, this is important to report — it is your primary means of contacting reception in an emergency.
Il cibo del room service era freddo.
The room service food was cold.
Report this politely but promptly — cold food from room service is a valid complaint that should result in a replacement or refund.
C'è odore di bruciato dalla stufa.
There is a burning smell from the heater.
Report a burning smell from any electrical appliance immediately — it can indicate a fire risk.
Il condizionatore fa un rumore assordante.
The air conditioning unit makes a deafening noise.
When the A/C unit is so loud it prevents sleep. This is especially common with older split-unit systems.
Qualcuno ha bussato alla mia porta nel mezzo della notte.
Someone knocked on my door in the middle of the night.
Report this to reception the next morning — it may be housekeeping confusion, a wrong room, or a security concern.
Il materasso ha un cattivo odore.
The mattress has a bad smell.
Report this at check-in or at the start of your stay. A smelly mattress is grounds for an immediate room change.