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PhrasesRoom ProblemsLa camera non è stata pulita.
B1formal

La camera non è stata pulita.

The room has not been cleaned.

Pronunciation

PU-li-ta — three syllables, stress on the first.

When to use it

If your room is not cleaned by mid-afternoon, call reception to request housekeeping.

What it means

'Non è stata pulita' is the passive voice in passato prossimo: 'non è stata' (has not been) + 'pulita' (cleaned, feminine). This passive construction with 'essere' is standard for stating what has or has not been done to a room.

Variations

La camera non è stata rifatta.

The room has not been made up.

'Rifare' refers to making the bed and tidying — the full clean is 'pulire'

Il letto non è stato rifatto.

The bed has not been made.

Specific about the bed rather than the whole room

C'era ancora il cartello 'Non disturbare' sulla porta.

There was still a 'Do not disturb' sign on the door.

This explains why housekeeping may not have entered — remember to remove the sign

Mini Dialogue

— La camera non è stata pulita. Sono già le tre del pomeriggio. — Mi scusi. Ha il cartello 'Non disturbare' sulla porta? — No, l'ho tolto stamattina. — Mando una cameriera adesso. Ci vorrà venti minuti.

— The room has not been cleaned. It is already three in the afternoon. — I apologise. Do you have the 'Do not disturb' sign on the door? — No, I removed it this morning. — I will send a housekeeper now. It will take twenty minutes.

Cultural Note

In recent years, many Italian hotels have adopted 'green' policies where rooms are cleaned every other day to save water and energy. If this is the policy, you should be informed at check-in. If you prefer daily cleaning, you are entitled to request it.