52 phrases · Levels: A1A2B1B2
Ho una prenotazione a nome Ferrari.
I have a reservation under the name Ferrari.
The first thing you say at hotel reception when checking in. Always give your last name, not your first name, as Italian hotels file reservations by surname.
Vorrei fare il check-in, per favore.
I would like to check in, please.
A polite opener when approaching the front desk, especially if there is no queue and you want to state your intention clearly.
Ho prenotato una camera singola.
I booked a single room.
Use this to specify your room type at check-in, or when there is a mix-up about what type of room you reserved.
Mi può dare la chiave della camera, per favore?
Can you give me the room key, please?
After completing check-in paperwork. Some older Italian hotels still use physical metal keys rather than cards.
A che ora è la colazione?
What time is breakfast?
Ask this at check-in so you can plan your morning. Italian hotel breakfast hours are often shorter than you might expect.
Ecco il mio documento d'identità.
Here is my identity document.
When handing over your passport or ID card at check-in. Hotels will photocopy or scan it and return it to you.
A che piano si trova la mia camera?
On which floor is my room?
After receiving your key. Especially important in old Italian palazzi that may have mezzanine floors or unusual layouts.
Posso lasciare i bagagli qui?
Can I leave my luggage here?
When you arrive before your room is ready. Almost all hotels will store luggage free of charge.
La colazione è inclusa nel prezzo?
Is breakfast included in the price?
Ask at check-in if it was not clear from your booking. Breakfast pricing varies widely between Italian hotels.
Ha una camera più silenziosa?
Do you have a quieter room?
At check-in when you know the hotel faces a busy street, or after being assigned a room on a noisy floor.
Qual è il codice del Wi-Fi?
What is the Wi-Fi password?
One of the first things to ask after receiving your room key. Most hotels have the password on a card at reception or in the room.
Avete un parcheggio?
Do you have a car park?
Ask this when checking in if you drove to the hotel and need to know where to park your car.
Posso avere una ricevuta dell'acconto?
Can I have a receipt for the deposit?
When a hotel asks for a deposit (caparra or acconto) at check-in. Always request written proof.
Ho bisogno di un letto aggiunto.
I need an extra bed.
When you are checking in with a child or an unexpected extra person and need an additional bed in the room.
Fino a che ora posso restare in camera?
Until what time can I stay in the room?
Ask at check-in to know the check-out time and plan your last day accordingly.
Avete camere accessibili per disabili?
Do you have rooms accessible for people with disabilities?
When booking or checking in if you or a travelling companion has mobility issues or requires an accessible room.
Posso vedere la camera prima?
Can I see the room first?
At smaller or family-run hotels (pensioni or B&Bs), it is sometimes acceptable to ask to see the room before committing. Less common at large chain hotels.
Ho prenotato tramite Booking.com.
I booked through Booking.com.
When the receptionist cannot find your reservation, clarifying where you booked often helps them locate it in a different system.
Quanto dista l'hotel dal centro storico?
How far is the hotel from the historic centre?
Ask at check-in to orient yourself, especially in a new city. The receptionist can also advise on transport options.
Dove devo firmare?
Where do I need to sign?
When the receptionist presents you with a registration form. All Italian hotels require guests to sign a registration card.
C'è una cassaforte in camera?
Is there a safe in the room?
Ask at check-in or upon entering your room if you are travelling with valuables, documents, or large amounts of cash.
La camera ha l'aria condizionata?
Does the room have air conditioning?
Essential to ask in summer, especially in cities like Rome, Florence, or Naples where temperatures exceed 35°C in July and August.
Accettate pagamenti con carta?
Do you accept card payments?
Ask at check-in before presenting your payment method. While most Italian hotels now accept cards, some smaller ones still prefer cash.
Dov'è la reception?
Where is the reception?
When entering a large hotel or resort and you cannot immediately locate the front desk.
Quale camera mi ha assegnato?
Which room have you assigned me?
When you want to confirm your room number after a confusing check-in, or when you suspect a different room from your booking was given.
Ho un numero di conferma della prenotazione.
I have a booking confirmation number.
When the receptionist cannot find your booking by name, offer your confirmation number as an alternative search method.
Arrivo tardi la sera. La reception sarà aperta?
I am arriving late in the evening. Will reception be open?
Communicate before arrival if you have a late flight, train, or bus. Many smaller Italian hotels close reception after 10pm.
C'è una piscina?
Is there a swimming pool?
Ask at check-in if it was not clear from the hotel website, or to confirm that the pool is open during your stay.
C'è una palestra nell'hotel?
Is there a gym in the hotel?
Ask at check-in if fitness facilities are important to you. Many Italian hotels, especially older ones, do not have gyms.
Posso fare il check-in online?
Can I do online check-in?
Ask when booking or before arrival. Many modern Italian hotels now offer digital pre-check-in to speed up arrival.
Ho bisogno di una culla per il bambino.
I need a cot for the baby.
Ask at check-in when travelling with an infant. Request it in advance if possible — availability can be limited.
C'è un ristorante nell'hotel?
Is there a restaurant in the hotel?
Ask at check-in to plan your meals, especially useful when arriving late when other restaurants may be closed.
C'è un servizio navetta per l'aeroporto?
Is there a shuttle service to the airport?
Ask at check-in to plan your departure. Airport shuttles must usually be booked in advance.
C'è un bar nell'hotel?
Is there a bar in the hotel?
Ask at check-in to know if you can get a coffee or drink without going out, useful in bad weather or late at night.
È permesso fumare in camera?
Is smoking allowed in the room?
Ask at check-in if you are a smoker who needs to know the hotel's policy. All Italian hotels must comply with national smoking laws.
Ha un adattatore elettrico?
Do you have an electrical adapter?
Ask at reception if you forgot your adapter. Most hotels have a small supply of adapters guests can borrow.
Posso lasciare un messaggio per un mio ospite?
Can I leave a message for one of my guests?
When you are hosting guests at the hotel and need to leave them information at the front desk.
La camera ha la vasca da bagno o solo la doccia?
Does the room have a bathtub or only a shower?
Ask if this matters to you. Many European hotel rooms, especially smaller Italian ones, have only a shower ('doccia'), not a bathtub ('vasca da bagno').
Il minibar è incluso o a pagamento?
Is the minibar included or at an extra charge?
Always ask at check-in before using the minibar. The costs can be surprisingly high at Italian city hotels.
C'è un servizio di lavanderia?
Is there a laundry service?
Ask when you need clothes washed during a longer stay. Italian hotels offer this at varying prices and timescales.
Avete una cassetta per gli oggetti smarriti?
Do you have a lost and found box?
When you have lost an item during your stay or are checking if something left behind has been found.
La mia prenotazione include la mezza pensione.
My reservation includes half board.
Clarify at check-in if your booking includes meals, to avoid being charged for food you already paid for.
Gli animali domestici sono ammessi?
Are pets allowed?
Ask before booking if you are travelling with a dog or cat. Pet policies in Italian hotels vary enormously.
Buongiorno! Benvenuto all'Hotel Nazionale.
Good morning! Welcome to Hotel Nazionale.
This is what the receptionist says to greet you. Knowing this phrase helps you understand the greeting and respond appropriately.
Quanto tempo manca prima che la camera sia pronta?
How long until the room is ready?
Ask when your room is not ready at check-in time and you want an estimate of how long to wait.
Mi può consigliare un buon ristorante qui vicino?
Can you recommend a good restaurant nearby?
Ask the receptionist at check-in or anytime. Hotel staff know the local restaurant scene well and their recommendations are usually reliable.
Ha una mappa della città?
Do you have a map of the city?
Ask at check-in for a free city map. Most Italian hotels and tourist information points have free paper maps.
Buona permanenza!
Enjoy your stay!
This is said by hotel staff at the end of check-in. Knowing it allows you to understand and respond appropriately.
Può spiegarmi come funziona il telefono di camera?
Can you explain how the room telephone works?
Ask when checking in if you want to know how to use the in-room phone for internal calls (reception, room service, wake-up).
Devo pagare subito o al momento del check-out?
Do I need to pay now or at check-out?
Ask to clarify the payment timing when checking in. Different hotels have different policies.
C'è una tassa di soggiorno?
Is there a tourist tax?
Ask at check-in to avoid surprise charges. The tourist tax is mandatory in most Italian cities and must be paid separately.
Ho una richiesta speciale.
I have a special request.
A polite opener before making any special request at check-in — romantic setup, dietary needs, accessibility requirements.