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PhrasesChecking Into HotelDov'è la reception?
A1informal

Dov'è la reception?

Where is the reception?

Pronunciation

do-VÈ — two syllables, stress on the second. The grave accent on 'è' indicates stress.

When to use it

When entering a large hotel or resort and you cannot immediately locate the front desk.

What it means

'Dov'è' is a contraction of 'dove è' (where is). This elision is mandatory in spoken Italian. 'Reception' is an anglicism fully integrated into Italian hotel vocabulary and used more than the Italian 'accoglienza'.

Variations

Dov'è l'entrata principale?

Where is the main entrance?

Ask when arriving at a large resort with multiple entry points

C'è qualcuno alla reception?

Is there someone at reception?

Ask when the desk appears unstaffed

La reception è aperta tutta la notte?

Is reception open all night?

Important to know if you plan a late arrival

Mini Dialogue

— Scusi, dov'è la reception? — È in fondo all'ingresso principale, dopo le piante. — Grazie mille. — Prego. Buona permanenza.

— Excuse me, where is the reception? — It is at the end of the main entrance, past the plants. — Thank you very much. — You are welcome. Enjoy your stay.

Cultural Note

In Italian boutique hotels and B&Bs, the 'reception' may be a single small desk or even a living room in a family home. Do not expect the grand lobbies typical of international chains — the intimacy is part of the charm.