25 phrases · Levels: A1A2B1B2C1
Ho perso il portafoglio.
I have lost my wallet.
The first thing to say when you realise your wallet is missing — to staff, police or a helper.
Devo bloccare la mia carta di credito.
I need to block my credit card.
Immediately after realising your wallet is missing — call your bank to prevent fraudulent use.
Ho perso la carta d'identità.
I have lost my identity card.
When your Italian national identity card (CIE) or foreign ID is missing.
Ho perso il passaporto — devo andare al consolato.
I have lost my passport — I need to go to the consulate.
When your passport is lost or stolen while abroad, or in Italy if you are a foreign visitor.
Devo fare una denuncia di smarrimento.
I need to file a loss report.
At the police station when reporting lost documents, wallet or valuables — legally required for replacements.
Ho perso la tessera sanitaria.
I have lost my health insurance card.
When your Italian health card (also serves as tax code card) is missing.
Ho perso il telefono — posso usare il suo per chiamare?
I have lost my phone — can I use yours to call?
Asking a stranger or staff member to borrow their phone when yours is missing.
Devo trovare l'ufficio oggetti smarriti.
I need to find the lost property office.
When looking for the place where lost items are handed in, at airports, stations or hotels.
Non ricordo il PIN della carta — come posso ottenerne uno nuovo?
I don't remember my card PIN — how can I get a new one?
After blocking and replacing a card when you cannot remember the PIN.
Qualcuno ha trovato il mio portafoglio?
Has anyone found my wallet?
Asking at a shop, restaurant, transport desk or hotel reception if your wallet was handed in.
Ho perso il permesso di soggiorno.
I have lost my residence permit.
When a non-EU resident in Italy has lost their Permesso di Soggiorno (residence permit).
Ho bisogno di soldi d'emergenza — c'è un Western Union qui vicino?
I need emergency cash — is there a Western Union nearby?
When stranded without cash or cards and needing family or friends to send money urgently.
Ho perso la patente — come ottengo un duplicato?
I have lost my driving licence — how do I get a duplicate?
After losing your Italian driving licence — understanding the replacement process.
Il mio bagaglio è andato perso in aeroporto.
My luggage has been lost at the airport.
At the airport when your checked luggage fails to arrive on the baggage carousel.
Devo bloccare anche il conto corrente?
Do I also need to freeze my current account?
Asking the bank whether to freeze the entire account after losing documents and cards.
Ho perso i biglietti del treno — posso riscaricarli?
I have lost my train tickets — can I re-download them?
When you have purchased e-tickets and lost your phone or printout before travel.
Posso avere una dichiarazione scritta dalla polizia?
Can I have a written declaration from the police?
Requesting the police to provide a signed document confirming you reported the loss — needed for insurance and embassies.
Ho perso la carta dei punti del negozio.
I have lost the shop loyalty card.
A lighter, everyday loss situation — asking a shop assistant about replacing a loyalty card.
Mio figlio ha perso il diario scolastico.
My son has lost his school diary.
A parent speaking to a teacher or school office about a lost school diary.
Non trovo la ricevuta — posso avere un duplicato?
I can't find the receipt — can I have a duplicate?
In a shop or public office when you need proof of payment but have lost the original receipt.
Devo rifondere le spese di viaggio a causa dello smarrimento.
I need to be reimbursed for travel expenses due to the loss.
Making a formal claim to an insurance company or airline for costs incurred because of lost documents or luggage.
Ho trovato un portafoglio — dove lo consegno?
I found a wallet — where should I hand it in?
When you have found someone else's lost property and want to hand it in correctly.
Ho smarrito la chiave dell'appartamento.
I have lost the apartment key.
Telling your landlord, hotel or neighbour that you cannot enter because you have lost your key.
Devo fare l'inventario di quello che ho perso.
I need to make an inventory of what I have lost.
When preparing an insurance claim or police report requiring a detailed list of lost items.
Grazie per aver ritrovato la mia borsa.
Thank you for having found my bag.
Thanking someone who has returned your lost property — closing phrase for this situation.