I can't find the receipt — can I have a duplicate?
'Ricevuta' = ree-cheh-VOO-tah. Receipt. 'Duplicato' = doo-plee-KA-toh.
In a shop or public office when you need proof of payment but have lost the original receipt.
'Non trovo' (I cannot find) implies it is lost but not necessarily definitively. 'Ricevuta' is a receipt for goods or services. In Italy, shops are legally required to issue a 'ricevuta fiscale' or 'scontrino fiscale' (fiscal receipt) for all transactions. Businesses keep copies — most can reprint. Digital receipts (scontrino elettronico) have been mandatory for most businesses since 2019.
Ho bisogno della ricevuta per la garanzia.
I need the receipt for the warranty.
Italian consumer law gives 2-year warranty on all goods — receipt is evidence.
Ho pagato con carta — posso usare l'estratto conto come prova?
I paid by card — can I use my bank statement as proof?
Card statements are generally accepted as payment proof in Italy.
La ricevuta era digitale ma ho cancellato la mail.
The receipt was digital but I deleted the email.
Ask the business to resend — they keep records for 10 years.
Italy introduced the 'scontrino elettronico' (electronic fiscal receipt) mandatory for most businesses in 2019-2020. Retailers must transmit receipt data to the Agenzia delle Entrate (tax authority) electronically. Consumers can view all their receipts in the 'Lotteria degli Scontrini' (Receipt Lottery) portal — Italy's initiative to combat tax evasion by incentivising receipt collection.