Do I also need to freeze my current account?
'Bloccare' = blo-KA-reh. 'Conto corrente' = KON-toh kor-REN-teh (current account).
Asking the bank whether to freeze the entire account after losing documents and cards.
'Anche' (also/even) adds a second item to a list of concerns. 'Conto corrente' is the Italian term for a current/checking account. Blocking a current account is a drastic step — typically you only need to block cards. However, if online banking credentials (IBAN + password) may have been compromised, account suspension may be necessary. Italian banks can suspend accounts immediately via phone.
Ho cambiato le credenziali dell'internet banking.
I've changed my online banking credentials.
Do this immediately after any suspected compromise.
Qualcuno ha tentato di accedere al mio conto.
Someone has attempted to access my account.
Report immediately — Italian banks log all access attempts.
Qual è il numero antifrode della banca?
What is the bank's fraud prevention number?
Italian banks have dedicated antifrode lines — different from standard customer service.
Italian banks are regulated by the Banca d'Italia and must comply with PSD2 anti-fraud requirements. Writing passwords on paper is strongly discouraged by the Associazione Bancaria Italiana (ABI). If fraud occurs due to customer negligence (e.g., written passwords), the bank may reduce or refuse compensation. Italian financial crime is investigated by the Guardia di Finanza.