My luggage has been lost at the airport.
'Bagaglio' = ba-GAL-yo. 'Andato perso' = gone lost — 'andare perso' is a fixed Italian expression.
At the airport when your checked luggage fails to arrive on the baggage carousel.
'Andare perso' (to go/get lost) is a common Italian expression for things being lost in transit. 'Il mio bagaglio' can refer to one bag or luggage generally. At the airport, go immediately to the airline's 'Lost & Found' or 'Bagagli Smarriti' desk and file a 'Piracy Report' (PIR). Under EU Regulation 889/2002, airlines are liable for lost luggage up to approximately 1,288 SDR (around €1,500).
Dove si trova il banco bagagli smarriti?
Where is the lost luggage desk?
Look for 'Bagagli Smarriti' signs at the baggage claim area.
Ho già compilato il PIR — quando avrò notizie?
I've already filled in the PIR — when will I hear back?
PIR = Property Irregularity Report. Airlines must respond within 21 days.
La valigia conteneva medicinali urgenti.
The suitcase contained urgent medications.
Declare urgent items — airlines may prioritise and cover emergency purchases.
Under the Montreal Convention, airlines must deliver delayed luggage within 21 days or it is considered permanently lost. Italian airports (Fiumicino, Malpensa) have a WorldTracer system for tracking bags globally. Keep all PIR documentation, receipts for emergency purchases and flight documents for the compensation claim to your airline or travel insurer.