I have lost my train tickets — can I re-download them?
'Riscaricarli' = ree-ska-ree-KAR-lee. 'Ri-' prefix means again/re-. Infinitive with clitic 'li' (them).
When you have purchased e-tickets and lost your phone or printout before travel.
'Riscaricare' (to re-download) uses the 'ri-' prefix for repetition. E-tickets purchased through Trenitalia or Italo can be re-downloaded through the app, website, or email confirmation. Train tickets in Italy are now predominantly digital — paper tickets are rare. Show your booking code and ID if your phone is unavailable, and staff can validate your booking.
Ho il numero della prenotazione — posso viaggiare lo stesso?
I have the booking number — can I still travel?
Yes — show booking code and ID at the gate or to the inspector.
I miei biglietti erano cartacei e li ho persi.
My tickets were paper and I've lost them.
Paper tickets cannot be replaced — this is a key risk of paper tickets.
Posso richiedere il rimborso se perdo i biglietti?
Can I request a refund if I lose my tickets?
Generally no for lost paper tickets; digital tickets can be reprinted.
Trenitalia and Italo (Italy's two main rail operators) both allow re-download of e-tickets via their apps and websites. Booking codes are always sent to your registered email. Trenitalia uses the code format XXXXXXXX; Italo uses a 6-character alphanumeric code. Both accept screen-displayed tickets — no need to print.