34 phrases · Levels: A1A2B1B2
Il mio bagaglio non è arrivato.
My luggage hasn't arrived.
Say this immediately at the Lost Luggage (Bagagli Smarriti) desk when you have waited at the carousel and your bag has not appeared.
Dov'è l'ufficio bagagli smarriti?
Where is the lost luggage office?
Ask any airport staff member, information desk, or fellow passenger when you cannot locate the lost luggage desk after leaving the carousel.
Ho lo scontrino del bagaglio.
I have the baggage receipt.
Present your baggage claim tag proactively when you approach the lost luggage desk — it dramatically speeds up the search process.
Come descrive la sua valigia?
What does your suitcase look like?
This is what the agent will ask you — prepare to describe colour, size, brand, and any distinctive features of your bag clearly.
Devo compilare un modulo?
Do I need to fill in a form?
Ask at the lost luggage desk to confirm whether filing a report requires filling in paperwork, and request the form if so.
Quando pensa che arrivi il mio bagaglio?
When do you think my luggage will arrive?
Ask after filing the PIR report to get an estimate of when your bag might be located and delivered.
Quale indirizzo devo dare per la consegna?
What address should I give for delivery?
Ask to understand what address format is needed for the PIR form — hotel, Airbnb, or the address of the next destination if you are moving around.
Posso avere un rimborso per gli acquisti necessari?
Can I get reimbursement for essential purchases?
Ask at the lost luggage desk or later by email/letter when you have had to buy essential items (clothes, toiletries) due to the airline losing your bag.
Può darmi il numero della mia pratica?
Can you give me my case reference number?
Ask before leaving the lost luggage desk to get the reference number for your claim — essential for all future follow-up.
Il mio bagaglio è arrivato danneggiato.
My luggage arrived damaged.
Report immediately at the lost luggage desk — before leaving the airport — when your bag arrives visibly broken, torn, or with items missing.
Mancano degli oggetti dalla valigia.
Items are missing from my suitcase.
Report at the lost luggage desk when your bag has arrived but appears to have been opened and items removed during the flight.
Come traccio il mio bagaglio su WorldTracer?
How do I track my luggage on WorldTracer?
Ask the agent after receiving your PIR reference number to understand how to monitor your bag's status independently.
Ho perso la coincidenza. Il bagaglio è trasferito?
I missed my connection. Is the luggage transferred?
Ask at the connecting airport when you have missed a connecting flight and are unsure whether your checked bag has been rerouted with you or continued to the original destination.
Ho dimenticato il bagaglio a mano sull'aereo.
I left my hand luggage on the plane.
Report immediately at the gate or with the airline agent when you realise you left a bag in the overhead locker or under the seat after disembarking.
Dov'è l'ufficio oggetti smarriti dell'aeroporto?
Where is the airport lost and found office?
Ask when you have lost something in the airport terminal itself — not a checked bag — such as a phone, wallet, or document.
Ho diritto a un indennizzo per il ritardo del bagaglio?
Am I entitled to compensation for the delayed luggage?
Ask after the immediate situation is resolved — when you have incurred expenses or suffered inconvenience due to baggage delay.
La mia assicurazione viaggio copre il bagaglio?
Does my travel insurance cover luggage?
Assess your coverage when your bag is lost or delayed, before deciding how much to spend on essential replacements.
Ho dimenticato la borsa sul treno.
I left my bag on the train.
Report immediately at the station's Lost & Found ('Oggetti Smarriti') window or to a Trenitalia staff member when you realise you left something on a train.
Ho lasciato la valigia sul pullman.
I left my suitcase on the coach.
Report to the coach company office or driver when you realise your luggage is still in the coach's luggage hold after you have disembarked.
Ho lasciato la borsa sul traghetto.
I left my bag on the ferry.
Report immediately to the ferry company office or port authority when you realise you have left belongings on a ferry or hydrofoil after docking.
Come descrive l'oggetto smarrito?
How do you describe the lost item?
This is what Lost & Found staff will ask you — prepare a clear description of the item including colour, brand, size, and any unique identifying features.
Devo dichiarare il valore del bagaglio perso?
Do I need to declare the value of the lost luggage?
Ask when filing a compensation claim for permanently lost luggage, to understand how to value your belongings for the claim.
Posso assicurare la valigia per un valore superiore?
Can I insure the suitcase for a higher value?
Ask at check-in when you are travelling with valuables that exceed the airline's standard liability limit and you want enhanced coverage.
Come scrivo un reclamo formale per il bagaglio perso?
How do I write a formal complaint about the lost luggage?
Ask when the airline's initial response is inadequate and you want to escalate to a formal written complaint for compensation.
C'è un deposito bagagli in aeroporto?
Is there a left-luggage facility at the airport?
Ask when you have several hours between flights or need to leave the airport for a few hours and want to store your luggage safely.
Il mio bagaglio è bloccato in dogana?
Is my luggage held up in customs?
Ask when a bag from an international flight has not appeared and you suspect it may have been held by Italian customs for inspection.
Ho lasciato la borsa alla stazione. Cosa faccio?
I left my bag at the station. What do I do?
Use when you have left a bag in the waiting room, on a platform, or in the toilets at a train or bus station.
Il mio bagaglio è stato rimosso per sicurezza?
Was my bag removed for security reasons?
Ask Polfer (Railway Police) or station security when your bag has disappeared from where you left it and you suspect it was removed as a security measure.
Potete custodire il mio bagaglio?
Can you keep my luggage for me?
Ask at a hotel reception when you need to store luggage before check-in, after check-out, or while you go sightseeing.
Come contatto la compagnia aerea per il bagaglio?
How do I contact the airline about the luggage?
Ask the lost luggage agent or look up online when you need to follow up on your claim after leaving the airport.
Il bagaglio è stato consegnato all'indirizzo sbagliato.
The luggage was delivered to the wrong address.
Report to the airline's baggage department when you receive a delivery notification but the bag went to the wrong hotel or address.
Posso fare un reclamo all'ENAC?
Can I file a complaint with ENAC?
Ask when the airline has not responded adequately to your luggage claim and you want to escalate to Italy's civil aviation authority.
Ho una foto della valigia. Può aiutare?
I have a photo of the suitcase. Can it help?
Offer your bag photo proactively at the lost luggage desk — it can significantly speed up identification when the bag is found.
Devo tornare a casa senza bagaglio. Come mi comporto?
I have to go home without my luggage. What should I do?
Ask the airline agent when your bag has not been located by the time you must fly home, to understand the next steps for having it forwarded.