The luggage was delivered to the wrong address.
'Consegnato' — 'con-se-NYA-to'. Four syllables; 'gn' is the 'ny' sound; stress on third syllable.
Report to the airline's baggage department when you receive a delivery notification but the bag went to the wrong hotel or address.
'È stato consegnato all'indirizzo sbagliato' uses the passive construction with 'essere' + past participle. 'Sbagliato' means wrong/incorrect. This situation requires the airline to retrieve and redeliver the bag.
Il corriere ha consegnato a un hotel diverso.
The courier delivered to a different hotel.
Specifies the courier delivery error.
Ho cambiato alloggio. L'avevo comunicato.
I changed accommodation. I had informed you.
If you notified the airline of a change, this is their error.
Possono ritirarlo e riportarlo da me?
Can they collect it and bring it back to me?
Requests re-collection and redelivery.
Misdelivery is rare but does happen, particularly in cities with many similarly named hotels. Providing a precise address with the hotel's full name, street, and post code on the PIR form minimises this risk. Photograph your address confirmation to have quick proof.