Can you give me my case reference number?
'Pratica' — 'PRA-ti-ca'. Three syllables; stress on first. It means case/file in bureaucratic contexts.
Ask before leaving the lost luggage desk to get the reference number for your claim — essential for all future follow-up.
'Numero della pratica' is the case reference/file number. 'Può darmi' is the formal 'Lei' form: 'can you give me'. This number is your unique identifier in the baggage tracking system (WorldTracer) and must accompany all future claims.
Come traccio la mia pratica online?
How do I track my case online?
Asks about the self-service tracking tool.
A chi telefono per aggiornamenti?
Who do I call for updates?
Gets the follow-up phone number.
C'è un email a cui scrivere?
Is there an email I can write to?
Gets the written communication channel.
WorldTracer is the global airline baggage tracking system. With your file reference number (format: 3-letter airport code + airline code + 5-digit number), you can track your bag's status in real time at worldtracer.aero. Update it with contact details if you change location.