Can I get reimbursement for essential purchases?
'Rimborso' — 'rim-BOR-so'. Three syllables; stress on second. 'Acquisti' — 'ac-QUIS-ti'.
Ask at the lost luggage desk or later by email/letter when you have had to buy essential items (clothes, toiletries) due to the airline losing your bag.
'Rimborso per gli acquisti necessari' means reimbursement for essential purchases. Under EU Regulation 261/2004 and the Montreal Convention, airlines must cover reasonable essential expenses when luggage is delayed.
L'aereo ha perso il bagaglio. Cosa mi rimborsa la compagnia?
The airline lost my luggage. What does the airline reimburse me?
Open question about the full scope of compensation.
Tengo gli scontrini degli acquisti?
Should I keep the receipts for my purchases?
Asks for confirmation before spending — always yes.
Qual è il massimo rimborsabile?
What is the maximum reimbursable amount?
Asks for the ceiling on essential expense claims.
The Montreal Convention sets the maximum airline liability for delayed/lost baggage at approximately 1,288 Special Drawing Rights (≈€1,500). Airlines often set internal limits lower — always claim in writing and cite the Convention if challenged.