Am I entitled to compensation for the delayed luggage?
'Indennizzo' — 'in-den-NID-zo'. Four syllables; double 'z' is 'dz'; stress on third syllable.
Ask after the immediate situation is resolved — when you have incurred expenses or suffered inconvenience due to baggage delay.
'Indennizzo' means compensation (financial). 'Ho diritto a' means 'I am entitled to'. Under the Montreal Convention (1999), airlines are liable for baggage delay — compensation is calculated based on proven losses up to a maximum amount.
Qual è il massimo indennizzo per bagaglio smarrito?
What is the maximum compensation for lost luggage?
Asks about the legal compensation ceiling.
Come presento la richiesta di indennizzo?
How do I submit a compensation claim?
Asks about the claims process.
Entro quando devo presentare il reclamo?
By when do I need to submit the complaint?
Asks about the time limit for filing — important to act within 21 days for loss.
The Montreal Convention limits airline liability for delayed luggage to about 1,288 SDRs (≈€1,500). For lost luggage, the same limit applies. Claims must be submitted in writing within 21 days (delayed) or immediately (lost). Italian courts have consistently upheld passengers' rights under this convention.