Your satisfaction is our absolute priority.
'Soddisfazione' = sod-dis-fa-TSYO-ne; stress on the fourth syllable.
Use to emphasise commitment to the client's experience, particularly when they raise a concern or after resolving an issue.
'Soddisfazione del cliente' (client satisfaction) is a central concept in Italian service culture. 'Priorità assoluta' (absolute priority) sounds like a marketing phrase but, used in context, it reinforces commitment. Follow it with concrete action to give it credibility.
Non siamo soddisfatti finché lei non lo è.
We are not satisfied until you are.
Mirrors the client's satisfaction as the bar for success
Il suo feedback è fondamentale per il miglioramento continuo del nostro servizio.
Your feedback is fundamental for the continuous improvement of our service.
Frames feedback as valued, not feared
Ci impegniamo a fare tutto il possibile per superare le sue aspettative.
We commit to doing everything possible to exceed your expectations.
Commitment to exceed rather than merely meet expectations
Italian clients have high expectations of personalised service ('servizio personalizzato'). A generic, transactional approach to customer care will generate indifference at best and complaints at worst. Showing that you genuinely care about their specific situation creates the kind of loyalty that drives referrals.