The hotel does not match the online description.
'Corrisponde' — cor-ri-SPON-de. Four syllables; double 'r' lightly rolled; stress on the third syllable.
Say this to the hotel manager or booking platform customer service when the property is significantly different from what was advertised — missing facilities, different location, or lower standard.
'Corrispondere a' means to correspond to or match. 'Non corrisponde alla descrizione' (does not match the description) is a formal complaint structure. 'Alla' = 'a + la' (to the). This phrase can also be used for other mismatches: 'il prodotto non corrisponde alla foto' (the product doesn't match the photo).
Le foto erano ingannevoli.
The photos were misleading.
Specifically criticises deceptive imagery.
Voglio un rimborso parziale.
I want a partial refund.
Request compensation without leaving.
Voglio cambiare struttura.
I want to change to a different property.
Request to be moved to another hotel through the same platform.
Booking.com, Airbnb, and Expedia all have customer service available in Italian and other languages for resolving property disputes. If a hotel significantly misrepresents itself, these platforms typically offer a full refund and help find alternative accommodation. Document everything with photos immediately upon arrival.