The car rental does not have my reservation.
'Noleggio' — no-LED-jo. Soft 'gg' before 'io'. Stress on the second syllable.
Say this at the car rental desk when they cannot find your booking. Always carry a printed or digital copy of your booking confirmation with the reference number.
'Non ha la mia prenotazione' — 'non ha' (does not have) + 'la mia prenotazione' (my reservation). 'Avere' (to have) is the key verb here. Note: the full meaning is 'the company's system does not have a record of my reservation' — the agent is the representative of the company.
Ecco il mio numero di conferma.
Here is my confirmation number.
Present your booking reference immediately.
Ho prenotato tramite il vostro sito.
I booked through your website.
Specify the booking channel.
Ho ancora l'email di conferma.
I still have the confirmation email.
Show the email as proof.
Italian car rental companies (Hertz, Avis, Europcar, Maggiore) have desks at all major airports and stations. For foreign driving licences, an International Driving Permit is sometimes required for non-EU visitors. Credit card holds for the excess deposit are typically €500–€1500.