Le spiego come funziona il nostro processo step by step.

I explain to you how our process works step by step.

Pronunciation

'Processo' = pro-CHES-so; the 'ce' is like 'che' in English 'chess'.

When to use it

Use when a new client needs to understand how you will work together, what to expect, and what the timeline looks like.

What it means

New clients have anxiety about the unknown. Explaining your process ('il nostro processo') in clear steps reduces uncertainty and builds confidence. 'Step by step' is used directly in Italian corporate and consulting language.

Variations

Il nostro processo si articola in quattro fasi.

Our process is structured in four phases.

'Si articola in' = is structured in; professional phrasing

Funziona così: prima facciamo X, poi Y, poi Z.

It works like this: first we do X, then Y, then Z.

Simple and clear; good for SME clients

Le illustro le fasi del progetto con una timeline visiva.

I will illustrate the project phases to you with a visual timeline.

Uses a visual support; professional and reassuring

Mini Dialogue

«Come funziona esattamente il vostro servizio?" «Le spiego come funziona il nostro processo step by step. Prima fase: analisi delle sue esigenze — circa una settimana. Seconda fase: proposta personalizzata — entro cinque giorni lavorativi. Terza fase: implementazione — da tre a sei settimane a seconda della complessità. In ogni fase, ha un referente dedicato a sua disposizione.»

"How exactly does your service work?" "I explain to you how our process works step by step. First phase: analysis of your needs — approximately one week. Second phase: personalised proposal — within five business days. Third phase: implementation — three to six weeks depending on complexity. At each phase, you have a dedicated contact at your disposal."

Cultural Note

Italian clients feel more reassured when they know exactly what will happen and when. Having a named 'referente dedicato' (dedicated contact) is particularly important — Italians want to know who to call, not a generic customer service number.

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Se è soddisfatto/a del nostro servizio, ci farebbe piacere una sua referenza.

Possiamo trovare un accordo sui termini di pagamento.

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