How would you rate your overall experience with us?
'Complessiva' = com-pless-SI-va; stress on the third syllable.
Use to invite formal feedback at the end of a project or service engagement, or as part of a client satisfaction survey.
'Esperienza complessiva' (overall experience) asks the client to evaluate the whole relationship, not just a single touchpoint. This is the most valuable type of feedback for service improvement and for identifying at-risk accounts.
Su una scala da 1 a 10, quanto consiglierebbe i nostri servizi?
On a scale from 1 to 10, how likely are you to recommend our services?
NPS-style question; useful for quantitative tracking
Cosa ha apprezzato di più e cosa avremmo potuto fare meglio?
What did you appreciate most and what could we have done better?
Qualitative question; yields actionable insights
Ha suggerimenti su come migliorare il nostro servizio?
Do you have any suggestions on how to improve our service?
Open improvement question; shows genuine interest in development
Italian clients are often reluctant to give negative feedback directly — they may say 'tutto bene' (all good) while privately being dissatisfied. Creating a structured, safe feedback moment at the end of a project — with specific questions — gives them permission to share concerns they would not otherwise raise.