Am I entitled to a refund?
rim-BOR-so — three syllables, stress on the second.
When services you paid for were not provided or the room did not match the booking. State your claim calmly and factually.
'Ho diritto a' (I am entitled to) is a formal legal phrase meaning 'I have the right to'. It is stronger and more assertive than 'posso avere' (can I have). Use it when you genuinely believe compensation is warranted, not as an opening gambit.
La camera non corrispondeva alla descrizione sul sito.
The room did not match the description on the website.
Document discrepancies with photos before checking out
Il servizio promesso non è stato erogato.
The promised service was not provided.
Use when a specific amenity or service you paid for was unavailable
Vorrei parlare con il direttore.
I would like to speak with the manager.
Escalate to the manager for refund discussions — reception staff often cannot authorise them
Italian consumer protection law (Codice del Consumo) gives hotel guests the right to compensation when contracted services are not provided. Document everything with photos and emails. For disputes above €2,000, consider involving a consumer association such as Altroconsumo.