I've lost my ticket. What do I do?
'Perso' — 'PER-so'. Two syllables; stress on first. Past participle of 'perdere' (to lose).
Report immediately to the ticket office or inspector when you cannot find your physical or digital ticket before or during a journey.
'Ho perso' is the passato prossimo of 'perdere' (to lose). 'Cosa faccio' means 'what do I do'. Italian train inspectors can verify purchases electronically — present your ID and booking reference if you lose the physical ticket.
Ho il codice di prenotazione ma non il biglietto.
I have the booking code but not the ticket.
Shows you can prove the purchase without the physical ticket.
Posso riacquistarlo e avere un rimborso dopo?
Can I rebuy it and get a refund later?
Asks about a rebuy-and-claim process.
Il controllore può verificare sull'app?
Can the inspector verify on the app?
Asks if the inspector can look up the booking digitally.
Italian train inspectors ('controllori') have handheld devices to verify bookings electronically. If you have your booking confirmation email or PNR code, they can confirm the purchase without a physical ticket. However, a service fee may apply.