My flight has been cancelled.
'Cancellato' — kan-chel-LA-to. Soft 'c' before 'e'; stress on the third syllable.
Say this at the airline desk or call centre when you discover your flight has been cancelled. You are entitled to compensation or rebooking under EU rules.
'È stato cancellato' is the passive passato prossimo: 'è stato' (has been) + 'cancellato' (cancelled, past participle). This double auxiliary construction is the Italian passive voice in a perfect tense. The alternative active version: 'hanno cancellato il mio volo' (they have cancelled my flight).
Ho diritto al rimborso o a un volo alternativo?
Am I entitled to a refund or alternative flight?
EU Regulation 261/2004 guarantees this right.
Quanto è il risarcimento previsto?
What is the provided compensation?
Ask about additional compensation for delays.
Posso mangiare qualcosa a spese dell'aerolinea?
Can I eat something at the airline's expense?
Airlines must provide meals during long waits.
EU Regulation 261/2004 is one of the strongest passenger protection laws in the world. For cancellations less than 14 days before departure, compensation is €250 (under 1500 km), €400 (1500–3500 km), or €600 (over 3500 km). Weather and extraordinary circumstances exempt airlines from cash compensation but not from rebooking/refund.