Can I send the return by post?
'Spedire' — spe-DI-re. Three syllables.
Use for online purchases or when the shop is far away. For defective items or wrong deliveries, the seller must pay return shipping. For change-of-mind returns, check the policy.
'Spedire' means to send or dispatch. 'Per posta' means by post. In Italian e-commerce, returns are usually handled via specific couriers with prepaid labels. 'Per posta' is general — you may need to ask specifically 'con quale corriere?'
Mandate un corriere a ritirare?
Do you send a courier to collect?
Asks if they arrange collection.
Mi mandate un'etichetta prepagata?
Will you send me a prepaid label?
For seller-paid returns.
Posso portarlo al punto di ritiro?
Can I take it to a collection point?
For drop-off returns.
Poste Italiane is the standard postal service but BRT, SDA, and GLS are faster for courier returns. Some shops only accept returns via their specific courier partner — always check before paying for postage yourself.