The package arrived damaged.
'Danneggiato' — dan-ned-JA-to. The double 'g' softens to a 'j' sound before 'i'.
Use when a delivery arrives visibly damaged. State this immediately and photograph everything before opening fully. The seller — not the courier — is responsible for delivering the item in good condition.
'È arrivato' is passato prossimo of 'arrivare'. 'Danneggiato' is the past participle of 'danneggiare' (to damage) used as an adjective. The auxiliary 'è' (not 'ha') is used because 'arrivare' is an intransitive verb of motion.
La scatola era rotta.
The box was broken.
Focuses on the packaging.
L'interno era danneggiato.
The inside was damaged.
Specifies the product itself.
Ho foto del pacco appena arrivato.
I have photos of the package as soon as it arrived.
Essential evidence.
In Italy, if you sign for a delivery without noting damage ('con riserva'), it becomes harder to claim. Write 'ACCETTATO CON RISERVA PER VERIFICA' on the courier slip if you suspect damage.