I found a scratch on the car. Where do I report it?
graf-FIO — stress on second syllable. se-GNA-lo — stress on second syllable.
When you discover damage on the rental car that was not documented when you picked it up.
'Graffio' (scratch) is a surface mark. 'Ammaccatura' (dent) is a deeper impact. 'Segnalare' (to report). Reporting any undocumented damage immediately is essential — otherwise you may be charged for it at return even if you didn't cause it. Always photograph and report before driving away.
Questo danno era già lì quando ho ritirato la macchina.
This damage was already there when I picked up the car.
Refer to your photos and the original inspection sheet
Non ho causato io questo danno.
I did not cause this damage.
Be clear and firm — show your photographic evidence
Il danno non era segnalato sul modulo di ritiro.
The damage was not noted on the pick-up form.
This is the key fact in a dispute
Rental car damage disputes are far easier to resolve when you have timestamped photographic evidence. Take photos in good lighting of every panel, including the roof and underneath the bumpers. Note the mileage and fuel level. Some rental companies in Italy have been known to claim spurious damage from previous renters — photographic evidence is your best protection.