We wanted to inform you of an important update to our service.
'Aggiornamento' = ad-jor-na-MEN-to; stress on the fourth syllable.
Use to proactively communicate a change, improvement, or new feature to existing clients before they discover it on their own.
Proactive client communication ('comunicazione proattiva') is a hallmark of Italian excellence in service. Informing clients of updates before they experience them — especially improvements — builds trust and demonstrates that you are thinking of them even between transactions.
Abbiamo introdotto una nuova funzionalità che potrebbe interessarle.
We have introduced a new feature that may interest you.
Focused on a specific improvement
A partire dal [data], il nostro servizio includerà anche...
From [date], our service will also include...
Future-dated change; sets the client's expectations
Abbiamo migliorato il nostro processo di assistenza post-vendita.
We have improved our after-sales support process.
Operational improvement; builds confidence
Italian clients appreciate being informed before changes happen, not after. Surprises — even positive ones — can generate anxiety if they come without explanation. A brief proactive email or call about an improvement is always well received.