Where are you? Give us the address.
in-di-RIZ-zo — four syllables, double 'z'. 'Si trova' — impersonal reflexive, used by dispatcher.
The dispatcher will ask you this immediately. Be ready to give a precise address, landmark, or GPS coordinates.
'Dove si trova?' = where are you (located)? — the formal reflexive form. 'Ci dia l'indirizzo' = give us the address — formal imperative. When calling 118, have the address ready before you dial. If you do not know the address, describe landmarks: 'Siamo vicino al Duomo', 'Davanti alla farmacia in Via...'
Siamo in Via Garibaldi venti, a Milano.
We are at Via Garibaldi 20, in Milan.
Give: street name + number + city. Clear and complete.
Siamo sull'autostrada A1, chilometro duecento.
We are on the A1 motorway, kilometre 200.
On motorways, kilometre markers ('cartello chilometrico') are crucial location references
Non so l'indirizzo esatto. Siamo vicino alla stazione.
I do not know the exact address. We are near the station.
Use landmarks if you do not know the address — always better than nothing
Italian 118 dispatchers are trained to gather location quickly and simultaneously dispatch the ambulance. Modern 118 systems use GPS location from mobile phones ('geolocalizzazione') when available. If you call from a mobile phone, the dispatcher can sometimes locate you automatically. In rural areas ('zone rurali'), what3words or GPS coordinates are increasingly used to guide ambulances.