I booked online. How do I collect my ticket?
'Ritiro' — 'ri-TI-ro'. Three syllables; stress on the second.
Ask at a station or venue when you have an online booking confirmation and need to either collect a physical ticket or understand how your e-ticket works.
'Ho prenotato online' is the passato prossimo: 'I have booked online'. 'Come ritiro' means 'how do I collect'. 'Il biglietto' is the ticket. For Trenitalia, you can collect at a machine using your booking code.
Devo stampare il biglietto?
Do I need to print the ticket?
Checks if paper is required or if a phone is sufficient.
Ho il codice di prenotazione.
I have the booking code.
Offers the booking reference to help collect.
Posso ritirare alla biglietteria automatica?
Can I collect at the self-service machine?
Asks about automated collection rather than staffed counter.
Trenitalia uses a 'codice PNR' (Passenger Name Record) for online bookings. At any Trenitalia self-service machine, entering this code plus the passenger's surname retrieves and prints the ticket instantly.