Phrases › Returning Items › L'ho acquistato online.

L'ho acquistato online.

I bought it online.

Pronunciation

'Acquistato' — ac-quis-TA-to. Four syllables, stress on the third.

When to use it

State this when returning an online purchase at a physical store. EU law gives you 14 days to return online purchases. Mention the order number if you have it.

What it means

'Ho acquistato' is passato prossimo — 'I bought/I have bought'. 'Online' is used in Italian as in English, pronounced 'ON-line'. The legal right to return online purchases within 14 days (diritto di recesso) is stronger than for in-store purchases.

Variations

Ho il numero d'ordine.

I have the order number.

Essential for processing an online return.

Ho ricevuto la conferma via email.

I received the confirmation by email.

Substitute for a physical receipt.

Voglio esercitare il diritto di recesso.

I want to exercise my right of withdrawal.

Legal language — very formal but impactful.

Mini Dialogue

Cliente: L'ho acquistato online ma vorrei restituirlo qui. Commessa: Certo, ha il numero d'ordine? Cliente: Sì, è qui sull'email di conferma. Commessa: Perfetto, elaboro il reso adesso.

Customer: I bought it online but I would like to return it here. Assistant: Of course, do you have the order number? Customer: Yes, it is here on the confirmation email. Assistant: Perfect, I'll process the return now.

Cultural Note

Not all Italian online retailers have physical shops that accept returns in person. Check the return policy carefully — some require you to post items back using a prepaid label.

← Previous

La taglia è sbagliata.

C'è una macchia che non avevo visto.

← All phrases: Returning Items