I lost my wallet on the metro — what do I do?
'Portafoglio' — por-ta-FO-lyo. The 'gl' before 'i' sounds like 'ly' in 'million'.
Use this urgent phrase with station staff immediately after realising something is missing. The faster you report it, the higher the chance of recovery.
'Ho perso' is the passato prossimo of 'perdere'. Note: with 'avere' verbs in passato prossimo, the past participle does not agree with the subject. 'Cosa faccio?' (What do I do?) is a highly useful phrase expressing helplessness and asking for guidance.
Mi hanno rubato il portafoglio.
My wallet was stolen.
Use if you suspect theft rather than loss.
Devo fare una denuncia?
Do I need to file a police report?
Necessary for insurance claims and card cancellation.
C'è un ufficio oggetti smarriti?
Is there a lost and found office?
The right place to go for lost items.
Rome's metro lost and found (Ufficio Oggetti Rinvenuti) is at Termini station. In Milan it is at the ATM Point offices. Items found on trains are handed in within 24 hours if passengers are honest — and many are.