Qual è il formato corretto per le email aziendali?

What is the correct format for company emails?

Pronunciation

'Aziendali' = a-tsyen-DA-li. Four syllables.

When to use it

Ask this during your first days. Italian business emails follow specific conventions that differ significantly from informal writing or English-language email norms.

What it means

Italian business emails tend to be more formal and verbose than their Anglo-Saxon equivalents. Understanding the expected format protects you from sending emails that seem impolite or unprofessional.

Variations

Come si inizia di solito una email formale?

How do you usually begin a formal email?

Asks specifically about the opening salutation

Esiste un modello di firma aziendale?

Is there a company email signature template?

Very practical; ensures brand consistency

Come ci si rivolge a un cliente via email?

How does one address a client by email?

Context-specific; great for client-facing internships

Mini Dialogue

Tirocinante: Prima di scrivere al cliente Rossi, volevo chiedere: qual è il formato corretto per le email aziendali? Collega: Di solito iniziamo con 'Gentile Sig. Rossi,' e finiamo con 'Cordiali saluti'. Tirocinante: E posso usare il tu? Collega: No, con i clienti sempre il Lei. Solo con i colleghi interni usiamo il tu.

Intern: Before writing to client Rossi, I wanted to ask: what is the correct format for company emails? Colleague: We usually start with 'Dear Mr. Rossi,' and end with 'Kind regards'. Intern: And can I use the informal 'tu'? Colleague: No, with clients always the formal 'Lei'. Only with internal colleagues do we use 'tu'.

Cultural Note

Italian business emails almost always begin with 'Gentile' (Dear) and end with 'Cordiali saluti' (Kind regards) or 'Distinti saluti' (Yours faithfully) for more formal correspondence. Using 'Ciao' in a client email is a serious professional misstep.

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