My train is cancelled. Am I entitled to a refund?
rim-BOR-so — stress on second syllable. sop-PRES-so — stress on second syllable.
When your train is cancelled and you need to assert your passenger rights at the ticket counter.
'Ho diritto al rimborso' (I am entitled to a refund) is a formal assertion of consumer rights. 'Soppresso' is the railway-specific term for a cancelled train. EU Regulation 1371/2007 gives train passengers rights to refunds and compensation similar to airline passengers.
Posso avere un rimborso completo?
Can I get a full refund?
For cancellations, a full refund is the standard entitlement
Qual è l'itinerario alternativo che mi proponete?
What is the alternative itinerary you are proposing?
Passengers can choose between refund and alternative routing
Vorrei compilare un modulo di reclamo.
I would like to fill in a complaint form.
Essential for formal complaints and compensation claims
EU Regulation 1371/2007 on rail passengers' rights requires railways to offer a full refund or alternative routing when a service is cancelled. For delays over 60 minutes, passengers receive 25% compensation; over 120 minutes, 50%. Trenitalia processes refunds to the original payment method or as a voucher.