I would like to make a complaint.
re-CLA-mo — three syllables; stress on the second. The 'cl' cluster — both sounds are clear and separate.
Use this when a delivery has failed, a parcel has been damaged, or you have experienced a service problem. You have the right to file a formal complaint (reclamo) which triggers a process.
'Fare un reclamo' is the standard Italian phrase for lodging a complaint. The post office is legally obliged to respond to formal complaints within defined timeframes. Complaints about lost or damaged mail can lead to compensation. You can file a reclamo in person, online at poste.it, or by registered letter.
Il mio pacco è arrivato danneggiato.
My parcel arrived damaged.
Specific complaint reason — keep the original packaging for evidence
La mia raccomandata non è mai arrivata.
My registered letter never arrived.
Reporting a lost raccomandata — the tracking number is essential
Vorrei parlare con il responsabile.
I'd like to speak with the manager.
Escalating the complaint to a supervisor
Italian consumer rights in postal services are regulated by AGCOM (Autorità per le Garanzie nelle Comunicazioni). Poste Italiane has a formal complaints procedure and is legally required to respond within 30 days. If unsatisfied, customers can appeal to AGCOM, which has the power to impose fines on the postal operator.