Am I entitled to a refund?
'Rimborso' — rim-BOR-so. Stress on the second syllable; the 'r' is lightly rolled.
Ask at the ticket window after a cancellation or significant delay. EU regulations on passenger rights apply to most ferry routes within the European Union.
'Avere diritto a' means to be entitled to or to have the right to. 'Diritto' as a noun means right (legal entitlement). 'Al rimborso' is 'a + il rimborso' (to the refund). This formal construction is useful in consumer rights situations.
Qual è la vostra politica di rimborso?
What is your refund policy?
Ask about the general policy before a specific claim.
Posso avere un voucher invece del rimborso?
Can I have a voucher instead of a refund?
Vouchers are sometimes offered as alternatives.
In quanto tempo arriva il rimborso?
How long does the refund take?
Ask about the processing time.
EU Regulation 1177/2010 on passengers' rights on sea and inland waterway services guarantees refunds or rebooking when departures are cancelled. It applies to all EU port-to-port journeys. Non-EU routes may not be covered.