Dove trovo le chiavi?

Where do I find the keys?

Pronunciation

CHIA-vi — two syllables, stress on the first. 'ch' is always hard in Italian.

When to use it

The first message you send to your Airbnb host when arriving. Key pickup instructions vary widely — lockboxes, neighbours, in-person handover.

What it means

'Dove trovo' (where do I find) uses the present tense of 'trovare'. 'Le chiavi' = the keys (plural). This simple question works in person or via the Airbnb app. Always confirm key arrangements at least 24 hours before arrival.

Variations

C'è una cassettina con il codice?

Is there a lockbox with a code?

Lockboxes are increasingly common for Airbnb self check-in in Italy

Le chiavi sono dal vicino di casa?

Are the keys with the neighbour?

Italian hosts often leave keys with trusted neighbours

Ci vediamo di persona per le chiavi?

Shall we meet in person for the keys?

Some hosts prefer to greet guests personally — confirm this in advance

Mini Dialogue

— Ciao! Dove trovo le chiavi? Sono arrivato. — Ciao! Ci sono due chiavi nella cassettina accanto al portone. Il codice è 4521. — Perfetto, grazie. Ci sono istruzioni per l'appartamento? — Sì, le trovi sul tavolo della cucina.

— Hi! Where do I find the keys? I have arrived. — Hi! There are two keys in the lockbox next to the front door. The code is 4521. — Perfect, thank you. Are there instructions for the apartment? — Yes, you will find them on the kitchen table.

Cultural Note

Italian Airbnb hosts are legally required to register guests with local authorities (Polizia di Stato) within 24 hours of arrival, just like hotels. Expect to provide passport details via the Airbnb app or directly to the host — this is mandatory, not optional.

Come funziona il riscaldamento?

← All phrases: At the Airbnb