They're hurting my heel.
'Tallone' — 'tal-LO-ne'. Three syllables, stress on second. Don't confuse with 'tallone d'Achille'.
When new shoes rub at the heel — a common problem with leather shoes. Important to flag early rather than buying shoes that will cause blisters.
'Fare male' = to hurt. 'Mi fanno male' = they hurt me. 'Al tallone' = at the heel. Body part vocabulary: 'tallone' (heel), 'dita' (toes), 'arco plantare' (arch), 'malleolo' (ankle bone).
Sfregano sul tallone.
They rub on the heel.
'Sfregarsi' = to rub — describing the friction problem
Fanno male qui dietro.
They hurt here at the back.
Pointing to show exactly where
Hanno bisogno di essere rompiste?
Do they need breaking in?
Asking if the pain is normal for new shoes that need wearing in
Breaking in leather shoes ('rompere le scarpe') is a genuine concept in Italian shoe culture. Quality Italian leather will mould to your foot over time. Thin socks or anti-blister strips help during this process.